After Sales Service

Highly competent and reliable: From commissioning to training and maintenance. Our After Sales Service is ready to assist you round the clock!

24/7 service hotline in case of an emergency

Phone: +49 (0) 9421 / 739 - 333
Fax: +49 (0) 9421 / 739 - 6333


Or send us an e-mail: service@strama-mps.de


For us to be able to quickly process your service request, please fill in our service form. Our service department will contact you immediately.

You can find further information regarding the return of products here.

24-hour-service - 7 days a week

If your machine or line is at fault, our 24-hour-service will assist you to make it fit for production again in no time.

Our expert in-house engineers are able to help you with your machine in any situation at any time and provide quick-response support via telephone or teleservice in order to reduce downtime to a minimum.

In addition to that our highly-skilled service engineers carry out on-site repair work all over the world to make sure your machine is up and running again in the shortest possible time. 


Full service for your benefit and safety

Maintenance and service

We are happy to take over the complete range of maintenance and service work for you from cleaning works to repair or optimization, from spare parts procurement, preventive maintenance at regular intervals, retrofits or screening your machines for pending breakdowns due to wearing parts: We will be pleased to submit a service quote tailored to your needs and individual requirements.

Spare parts

Procurement and logistics as well as repair and reconditioning

Repairs/returns

Please carefully read the information provided and return the filled in MRP-Form to us.

Consultation

Our expert service team will be happy to provide telephone support.

Retrofits

In case your manufacturing program changes, we will be pleased to discuss an adjustment of your machine to the new requirements with you.

Commissioning

Professional commissioning of your machine and/or line by highly-skilled experts

Repair

Quick-response deployment of our service engineers for on-site repairs

Hotline

Available 24 hours per day  - 7 days a week

 

 

Training

We will be pleased to provide training for your staff after commissioning on site or at our workshop to ensure your operators know how to handle the machines properly and safely and to guarantee smooth and continuous operation in between the service intervals agreed upon. In case of questions please do not hesitate to contact us.

Teleservice

  • Allows our programmers to access your machines and program data remotely
  • Access to error logs of the diagnostic memory
  • Transparent monitoring and parallel remote control of operator functions